Privacy Policy

SMS Privacy Policy

Introduction

Vitality Restoration Medical LLC (“we,” “us”) respects your privacy and complies with HIPAA, TCPA, CTIA, and A2P 10DLC guidelines for SMS communications. This policy outlines how we handle your information for SMS messages sent through our toll-free numbers.

Information We Collect

When you opt in to receive SMS (e.g., via web form or verbal consent), we may collect the following information:

1-Mobile phone number

2-Name (if provided for personalization)

3-Opt-in confirmation details (e.g., timestamp)

We collect only the minimum necessary protected health information (PHI) in accordance with HIPAA’s “minimum necessary” rule.

Use of Information

We use your information to:

Send appointment reminders, health updates, or follow-ups (typically 1–4 messages per month).

Respond to inquiries or opt-out requests.

All messages include opt-out instructions (“Reply STOP to cancel”). Standard message and data rates may apply.
We will not send marketing messages without obtaining separate explicit consent.

Data Sharing

We do not sell or share your data for marketing purposes. Data may only be shared with:

1-Service providers (e.g., HIPAA-compliant platforms like Go High Level) under Business Associate Agreements (BAAs).

2-Legal authorities if required by law.

Your opt-in and message data will never be sold or transferred to third parties.

Opt-In / Opt-Out

Opt-In:
SMS communication requires your explicit consent, such as through an unchecked checkbox or written/ verbal confirmation:

“I consent to receive SMS communications from Vitality Restoration Medical LLC. Msg & data rates may apply. Reply STOP to cancel.”

Opt-Out:
You may opt out at any time by replying “STOP” to any message. We will confirm your unsubscribe request and immediately cease communication.
For help, reply “HELP” or contact us at [email protected].

You may also revoke your consent at any time using any of these methods.

Data Security & Retention

All data is stored and transmitted through HIPAA-compliant encrypted systems.

We retain data only as long as necessary for service purposes or to meet legal obligations (e.g., up to 6 years per HIPAA).

Upon opt-out or data deletion requests, records are securely and permanently removed.

Your Rights

You have the right to access, review, correct, or request deletion of your personal information at any time.
Under HIPAA and privacy laws such as the California Consumer Privacy Act (CCPA), you are entitled to know how your data is used and may request that it be updated or removed.

To exercise these rights, please contact our Privacy Officer below.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in regulations or company practices. The latest version will always be available on our website:
https://contact.vitalityrestorationmedical.com/privacy-policy

Contact Us

HIPAA Privacy Officer:
Authorized Representative: Daniel Krause

📧 Email: [email protected]
📞 Phone: +1 866-811-9414

🏢 Address:
Vitality Restoration Medical LLC
2915 Biscayne Blvd
Miami, FL 33137

View our full HIPAA Notice at:
https://contact.vitalityrestorationmedical.com/hipaa-compliance